Amazon to pay clients as much as $1,000 if a product causes harm

The coverage is supposed to handle complaints that clients have lodged about third-party retailers who use Amazon’s on-line market to promote their items. introduced it’ll pay clients as much as $1,000 if a product offered via its web site injures folks or damages property, even when the product was offered by a third-party vendor.

The world’s largest on-line retailer additionally pledged to cowl the price of such claims — which it stated comprise 80 % of instances in its retailer — with out in search of reimbursement from third-party sellers so long as they’d adhered to’s rules and maintain legitimate insurance coverage.

The coverage, which works into impact September 1, was introduced in a weblog put up by Amazon on Tuesday.

The coverage is supposed to handle complaints that clients have lodged about third-party retailers who use Amazon’s on-line market to promote their items.

In current years, customers have raised issues in regards to the availability of defective, counterfeit or harmful items on the platform.

In July, the United States Consumer Product Safety Commission filed a grievance (PDF) in opposition to Amazon, in search of to carry it accountable for youngsters’s sleepwear that didn’t meet fireplace security necessities, greater than 24,000 defective carbon monoxide detectors and nearly 400,000 hair dryers that got here with a danger of shock or electrocution.

The federal product security watchdog acknowledged that after being knowledgeable in regards to the faulty merchandise, Amazon pulled among the product listings, alerted clients and provided refunds, however continued to keep up it was not legally chargeable for objects offered by third-party sellers.

The fee, nevertheless, stated it believes Amazon must be held chargeable for items offered by third-party retailers on its web site.

Amazon has maintained that it’s merely the platform that connects consumers and sellers for such gross sales, whereas the Consumer Product Safety Commission is in search of to have Amazon labeled as a distributor beneath the Consumer Product Safety Act. If it’s profitable, such a distinction would improve Amazon’s accountability for product security and remembers.

The new coverage that goes into impact September 1 will see Amazon “facilitate resolution of property damage and personal injury claims between the customer, the seller, and their insurance provider”, the corporate stated in its assertion.

After a buyer reaches out by way of Amazon customer support, Amazon will verify the validity of the declare, notify the vendor and assist that firm tackle the problem. If the vendor doesn’t reply, “Amazon will step in to directly address the immediate customer concern, bear the cost ourselves, and separately pursue the seller”, the corporate stated.

“By standing behind customers and the products in our store, regardless of who sells them, Amazon is going far beyond our legal obligations and what any other marketplace service provider is doing today to protect customers,” the corporate added.

As a part of Tuesday’s announcement, Amazon additionally stated it’s creating the Amazon Insurance Accelerator, which might supply legal responsibility insurance coverage to certified sellers at “competitive rates”.


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