BT buyer contracts face probe by regulator

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BT is being investigated by the telecoms regulator over issues it broke rules when clients signed new cell and broadband offers.

Ofcom is checking if the telecoms big failed to present folks “clear and simple” contract info, which it’s required to supply.

It mentioned it had acquired proof that two BT subsidiaries, EE and Plusnet, had breached these rules.

BT mentioned it was “fully engaged” with Ofcom and its investigation.

Telecoms suppliers are required to present clients contract info and a brief – normally one-page – summary of the principle contract phrases earlier than signing up.

This rule has been in place since June final yr. The change was designed to assist folks keep away from being caught out abruptly worth rises, at a time when family budgets are below heavy pressure.

The summary should embody key info. It contains issues such because the broadband pace, the value, size of the contract and the phrases and circumstances if a buyer decides to finish their contract early.

Customers with disabilities may also ask for the paperwork in an accessible format.

Ofcom mentioned the rules have been an vital means of serving to folks store round with confidence and make knowledgeable selections about the proper deal for them.

The regulator mentioned it has “reasons to suspect” Plusnet, which is a BT subsidiary, could have “failed to comply with these requirements.”

This comes after the regulator opened an investigation into EE, additionally a part of the BT group, in October – after it suspicions it had additionally damaged the rules.

Ofcom mentioned: “As a result, our investigation will now consider if BT has breached Ofcom’s rules because of suspected breaches by each of these subsidiaries.

“We will collect additional info and supply updates as our investigation progresses.”

BT’s spokesperson mentioned: “We need our clients to be absolutely knowledgeable and we make gross sales info upfront, clear and clear.

“We are fully engaged with Ofcom during the course of this investigation.”