The Central Consumer Protection Authority (CCPA), the nation’s client watchdog, has handed an order towards e-commerce main Amazon for permitting the sale of home strain cookers in violation of obligatory requirements on its e-commerce platform.
The CCPA has directed Amazon to inform shoppers of all 2,265 strain cookers, recall and reimburse the costs of such strain cookers to shoppers, and submit a compliance report in 45 days. The CCPA, headed by Chief Commissioner Nidhi Khare, has additionally directed Amazon to pay a penalty of Rs 1 lakh for permitting sale of strain cookers in “violation” to Quality Control Order (QCO) and “violating” the rights of shoppers.
“After examination of the response submitted by the company, it was observed that a total 2,265 pressure cookers not conforming to mandatory standards were sold through Amazon after notification of the QCO. The total fee earned by Amazon on sale of such pressure cookers through its platform was Rs 6,14,825.41,” the CCPA stated in a press release.
The assertion stated, “Amazon admitted that it earned ‘sales commission’ fee for the pressure cookers sold on its platform. It was observed by CCPA that when Amazon earns commercially from each sale of the product listed on its e-commerce platform, it cannot disassociate itself in case of issues arising from sale of products through its platform.”
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“In the order, CCPA directed Amazon to notify all consumers of the 2,265 pressure cookers sold on its platform, recall the pressure cookers and reimburse their prices to the consumers and submit a compliance report of the same within 45 days. The company was also directed to pay a penalty of Rs 1,00,000 for allowing sale of pressure cookers in violation to the QCO on its platform and violating rights of consumers,” it stated.
The assertion added that the CCPA had handed the same order of penalty and recall of faulty strain cookers towards Paytm Mall, which complied with the path handed by CCPA and deposited the penalty of Rs 1 lakh.