In a world the place we have all turn out to be used to getting issues faster, you’d count on an e-commerce boss to be promising you your subsequent supply will arrive inside hours and even minutes.
Not so Etsy’s chief government Josh Silverman, who rejects comparisons to the likes of Amazon Prime.
“I need toilet paper and socks. I want it to arrive right away,” he informed the BBC. “Something special needs time.”
Sales on the platform doubled over the pandemic however progress has since slowed.
With retailers shut and folks caught indoors through the lockdowns, many turned to on-line procuring on platforms corresponding to Etsy. Sales of face masks, home furnishings and humanities and crafts items all boomed.
But since then, Etsy’s progress has slowed, because it adapts to life post-lockdown.
Revenues rose by 11% year-on-year within the three months to the tip of September, in contrast with the 18% progress recorded in the identical interval final yr.
Meanwhile, its share worth, which took off in March 2020, got here crashing again down within the first half of this yr.
Analysts warned that the corporate will discover the trail forward tougher, now that the world has opened again up.
“Growth has inevitably slowed versus the Covid boom,” stated retail analyst Jonathan de Mello, who identified that different e-commerce companies have confronted comparable challenges.
“Near-term fortunes will depend on customers’ willingness to spend on gifts over the holiday season. Given the increased cost of living, discretionary spend is set to drop further in 2023, which will undoubtedly impact Etsy given the relatively high price points of its products.”
Etsy has additionally confronted protests from sellers earlier this yr, after it hiked the transaction charges it expenses them from 5% to six.5%.
The move sparked outrage and led some Etsy sellers to go on strike.
Mr Silverman defended the choice, although, arguing that 6.5% remains to be “super affordable”.
“We’ve seen no seller churn as a result, and as we told sellers, we reinvested that back in the platform,” he added.
He was additionally not fazed by the share worth fall this yr. Shares have since recovered some floor, however stay a good distance off the excessive.
“The world is trying to figure out what to make of the pandemic,” Mr Silverman stated.
“We don’t measure our success exclusively by the share price,” he added.
With bodily shops as soon as once more allowed to open, e-commerce has needed to work tougher to retain clients. But Mr Silverman says the individuals who got here to Etsy through the lockdowns stay loyal to the model.
“During the pandemic, millions of people had to come and try Etsy because they had very few other choices,” he stated.
“And what’s been really delightful is that since the world [has] reopened, those people are coming back again and again.”
The cost-of-living disaster is one other problem for retailers, with hovering costs placing strain on family budgets.
Consumer costs have been rising this yr as power, gasoline and meals prices soar, due to larger demand for power since Covid lockdowns eased and because of the struggle in Ukraine.
In the UK, the speed at which costs are rising has dropped again barely, however inflation stays near a 40-year excessive.
But Mr Silverman believes individuals will prioritise “affordable indulgences” in a troublesome financial local weather.
“There’s a lot going on in the economy that’s very concerning for a lot of people. This holiday season… maybe they’re going to buy fewer things, but those things are going to mean even more. And that’s Etsy’s sweet spot,” he stated.
Etsy, which was based in Brooklyn, New York, 17 years in the past, is thought for its distinctive small sellers, who supply all the things from crocheted penguins to furnishings.
The UK is one in every of its key markets, the place it has almost one million sellers, the overwhelming majority of whom are ladies.
During the pandemic, it noticed a brand new wave of sellers signal as much as the platform, as individuals turned to facet hustles to make additional money whereas caught at home.
But the return to places of work has not dampened individuals’s drive to arrange their very own companies, he stated.
“Etsy now has over 5 million sellers selling on our core platform, that’s up from about 2.2 million sellers before the pandemic,” he stated.
In latest years Etsy has began buying different on-line marketplaces.
Last yr, it snapped up Depop, a UK-based second-hand trend app, in a bid to focus on youthful consumers.
At the time, Mr Silverman described Depop as “the resale home for Gen-Z consumers”.
But retail analyst Mr De Mello warned the timing of the deal was “not ideal given the downturn in e-commerce spend” this yr. “Time will tell” whether or not the acquisition works out for Etsy, he added.