Jet2 to refund clients returning early from Spain

A Jet2 aeroplane landing in Tenerife, Spain Image copyright NurPhoto

Jet2 has introduced it’ll refund clients on vacation in Spain who’ve been requested to fly again to the UK early.

On Thursday, the airline cancelled flights again to the UK for tons of of passengers.

The provider advised the BBC it’s working empty flights to choose up passengers from Spanish locations as much as and together with 3 August.

Jet2holidays may also refund unused nights for patrons affected by the flight cancellations.

The airline added that it might refund the distinction if clients needed to ebook new flights to return to the UK.

The move follows criticism from some passengers who advised the BBC on Thursday they have been being charged extra money to fly again on rescheduled flights.

Other clients mentioned they have been anxious and upset about having their holidays minimize quick and their flights cancelled.

Jet2 advised the BBC it was “responding to a very fast-moving situation with updates coming from the government with little or no notice, and we have had to make decisions about our programme accordingly”.

“We can assure these customers that we will be in touch with them to resolve any issues that they may have,” the agency added.

The airline has suspended flights and holidays to Tenerife, Gran Canaria, Fuerteventura, Lanzarote, Majorca, Menorca and Ibiza as much as and together with 9 August have been suspended.

It follows a choice to droop all holidays and flights to locations in mainland Spain – Costa de Almeria, Alicante, Malaga and Murcia – as much as and together with 16 August.

Image copyright Getty Images
Image caption Jet2 has suspended flights and holidays to many Spanish locations till 16 August

The airline mentioned clients had been contacted and suggested of their choices relating to flying again to the UK.

“For flight-only customers who were due to travel after this date, we have cancelled and refunded the cost of their original inbound flights, and customers can book another flight should they wish,” a Jet2 spokeswoman advised the BBC.

“There is availability on these inbound flights and our pricing reflects this. On the occasion where there is an increased cost, customers can get in touch with us with their booking information and we can assure them that any difference in cost between the original and new fares will be refunded.

“We admire that some clients have been attributable to keep on vacation for longer than this, and we apologise for any inconvenience brought on by these unprecedented circumstances. Nobody needs clients to be on vacation having fun with themselves greater than we do.

“We can assure Jet2holidays customers that if they have not been able to stay the number of nights on holiday that they had originally booked, they will be refunded for those nights.”

It will take as much as 28 days for patrons to obtain refunds from Jet2.

“Since May, the Civil Aviation Authority has been reviewing the refund practices of 18 carriers – both UK airlines and international airlines – looking at how refunds for flight-only bookings have been handled during the coronavirus pandemic,” mentioned a Jet2 spokesman.

“The CAA found that we are the only UK airline to have been consistently processing cash refunds quickly and having only a small backlog of refund requests.”