Microsoft working to finish Outlook and Teams outage round world

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Officer Workers Using LaptopsGetty Images

Microsoft says it has reversed a “network change” that it thinks could also be linked to tens of 1000’s of customers worldwide being unable to entry its providers, together with Teams and Outlook.

Downdetector, which tracks web site outages, confirmed greater than 5,000 folks within the UK reporting Outlook emails not engaged on Wednesday morning.

Other providers together with Teams and Xbox Live had been additionally reported as not working.

Microsoft mentioned some customers had reported the issue had been addressed.

“We’re continuing to monitor the recovery across the service,” it mentioned, noting that some prospects had been reporting enhancements.

Though some customers are nonetheless reporting issues to Downdetector, the overall quantity is now within the a whole bunch relatively than 1000’s worldwide.

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Previously, Microsoft mentioned the issue was associated to “networking configuration issues” and it was analysing the easiest way to deal with it with out affecting different customers.

The agency additionally mentioned it was investigating a difficulty with its cloud computing service, Azure, affecting what it known as “a subset of users”.

Many companies depend on merchandise like Azure to assist energy their very own providers.

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Analysis Box By Zoe Kleinman, Technology Editor

Microsoft’s analysis of a wide-ranging community concern at its finish, following a change it made itself, not less than seems to rule out a cyber-attack. And the indicators are that restoration is underneath approach.

But for the 1000’s who misplaced entry to providers, it has been a big inconvenience. It can be a reminder of how a lot so many people depend on Big Tech to assist us run our lives and our companies with merchandise we will not management once they go incorrect.

Systems and networks are all the time extra susceptible when upkeep or upgrades are underneath approach, as there’s extra potential for the tiniest factor to both go incorrect or to not plan – and the ripple results, as we have seen in the present day, could be widespread.

Eurostar, for instance, tweeted that it was having issues with its providers because of the outage affecting Azure – a well-liked rival to Amazon Web Services, and utilized by many massive companies for each storage and further compute.

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Microsoft Teams is utilized by greater than 280 million folks globally, primarily in companies and faculties, the place it may be of essential significance for calls, conferences and normal service organisation.

According to Downdetector, points have been reported in lots of nations around the globe, with 1000’s of reviews in India and Japan alone.

As nicely as Teams and Outlook, the providers affected based on the Microsoft 365 standing web page are SharePoint Online, OneDrive for Business, Microsoft Graph, PowerBi, and Microsoft 365 Admin Center.

Job cuts and gross sales down

The disruption comes a day after Microsoft reported its gross sales rose solely 2% within the three months to December, to $52.7bn (£42.8bn) – with total income falling by 12% to $16.4bn.

This slowdown in gross sales accounts for the company’s smallest quarterly improve in additional than six years.

Meanwhile, on 19 January, Microsoft introduced it could scale back its workforce by roughly 5%, eliminating 10,000 jobs.

It is the most recent spherical of workers redundancies to hit the tech trade, and can price the enterprise $1.2bn in severance and reorganisation prices.

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