Netflix stops charging prospects who by no means watch

A woman watching Netflix.Image copyright Getty

Netflix says it is going to now begin to cancel accounts which have watched nothing in additional than a yr, however have nonetheless been paying subscription charges.

The streaming big says tons of of 1000’s of customers fall into that “inactive” class – and it’ll now begin suspending them.

It stated the move would save forgetful prospects cash.

Netflix prices between £5.99 and £11.99 a month, and cost particulars are required to enroll.

The firm stated the notifications could be despatched to these individuals who signed up with a bank card or different cost methodology, however haven’t watched something within the yr since signing up.

It will do the identical for different customers who’ve been paying for the service, however haven’t watched something up to now two years.

Users with dormant accounts will obtain a notification asking in the event that they need to proceed with their subscription, and those that don’t reply can have their account cancelled.

Netflix stated lower than half a % of its user-base falls into that class.

“You know that sinking feeling if you realise you signed up for one thing however have not used it in ages? At Netflix, the very last thing we would like is folks paying for one thing they don’t seem to be utilizing,” product innovation chief Eddy Wu stated in a weblog publish.

Affected account holders will obtain a warning from Netflix within the type of an e mail earlier than their accounts are deactivated. Notifications will begin arriving this week.

“We’re asking everyone who has not watched anything on Netflix for a year since they joined to confirm they want to keep their membership,” Mr Wu stated.

Netflix will retain viewing information from deactivated accounts, so if a person desires to re-subscribe at a later date they are going to be capable to entry their individualised preferences.

The firm has seen subscriber numbers surge this yr, as lockdowns all over the world maintain folks at home, the place they need to be entertained.

Almost 16 million folks created accounts within the first three months of the yr, nearly double the brand new sign-ups it noticed within the remaining months of 2019.