NHS Covid-19: App customers unable to enter adverse exams

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By Zoe Kleinman
Technology reporter

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  • Coronavirus pandemic

NHS Covid-10 app

People who take a look at adverse for Covid-19 are unable to share the end result with the brand new NHS app for England and Wales if they didn’t e book the take a look at via the app within the first place.

The app asks for a code to register a take a look at end result however a code is just acquired if the take a look at is optimistic.

Those who enter that they’ve signs with out getting into a end result discover a self-isolation countdown begins.

The Department for Health and Social Care mentioned the app could be up to date.

People who’ve been utilizing the app since its launch on Thursday, and who had already booked exams earlier than downloading it, have discovered that they’re unable to cease the self-isolation countdown after reporting signs in the event that they then get a adverse end result, as a result of it doesn’t include a code they will share.

“That’s so confusing as the app doesn’t tell you that can’t enter negative test booked outside it,” mentioned Prof Deborah Ryan, who initially contacted the BBC.

“And the app still tells you to quarantine if you entered symptoms. So this means I can’t turn off the self-isolation alert in the app?”

The self-isolation alert can’t be de-activated on this scenario.

In addition, exams taken because of the Office for National Statistics surveys, and people taken in an NHS Hospital or Public Health England lab, can’t be shared on the app whatever the end result,

in accordance with a tweet from the app’s official account.

It is just not clear what number of take a look at outcomes could be affected by this.

Ifan Evans, well being director for digital know-how and transformation in Wales, tweeted that Welsh lab take a look at outcomes did include notification tokens for the app.

The Department of Health mentioned that utilizing the app is “entirely voluntary” and recommendation to get a take a look at or self-isolate can’t be enforced.

Tests booked through the app can have the outcomes robotically shared with it, it mentioned.

According to the information analyst App Annie the NHS Covid-19 app has been downloaded round 4m instances to this point.

“By downloading this app you are helping protect yourself and others. If you book your test via the app then the results will be automatically recorded in the app and the isolation countdown will be updated,” mentioned a DHSC spokesman.

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