O2 sends shock refund cheques after 15 years

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The O2 logo next to a cheque

Mobile community O2 has been sending a few of its former clients refunds, 15 years after the top of their contracts.

Several individuals posted on Twitter that they’d obtained a letter and cheque from father or mother firm Telefonica stating: “You’ve got a refund.”

Some have been suspicious that the letter was despatched by cyber-fraudsters.

But O2 confirmed that it had despatched cheques to a gaggle of people that have been over-charged greater than 10 years in the past – with curiosity.

Image copyright @GlennPegden
Image caption Glenn Pegden shared his refund letter on Twitter

“We identified a billing issue which meant some customers were charged twice on their final bill before leaving O2. We have been contacting those affected to apologise and send their refund,” the corporate stated in an announcement.

One buyer stated they’d been supplied a refund of £127, whereas one other was despatched a cheque for about £2.

In the hooked up letter, Telefonica stated the refund quantities included 4% curiosity.

“We have a responsibility to do all we can to reimburse any customer for what’s rightfully theirs, even if they’ve since left the network and it’s a low-value amount,” the corporate stated.

O2 stated it had recognized a gaggle clients it had over-charged initially of the yr, however had delayed sending out cheques till coronavirus lockdown measures had been eased. It instructed the BBC it was not a standard challenge.

The firm additionally stated it had made efforts to hint former clients’ newest addresses, in order that it may challenge the 15-year-old refunds.