Thomas Cook: ‘I want the enterprise nicely’

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Grace Fletcher Image copyright Grace Fletcher

Former flight attendant Grace Fletcher says she and a few former colleagues would do something to get again into aviation.

She loves her present job, serving to susceptible youngsters within the jail service, however would additionally do something to “reverse the clock,” she says, to the 27 years she spent working at Thomas Cook.

“It was very sad when everything went down. We were like a family, our Birmingham crew, and I found it really difficult in the last year without them,” says Grace.

Thomas Cook relaunched as we speak as a travel web site almost precisely a yr after the corporate’s spectacular collapse.

The final hours of working for the corporate have been robust.

Cabin crew on the final flights have been searched and escorted out “like criminals,” she says.

“It all had been so terrific, until that moment,” says Grace. “I found I had no job after 27 years by switching on my phone and seeing headlines.”

She and her former flight crew colleagues have watched the relaunch of Thomas Cook with nice curiosity and have been unhappy to be taught there can be no planes and no flight employees.


Image copyright Scott Robson

Scott Robson labored as a vacation rep in Salou and Benidorm.

He says: “It’s really nice to know the Thomas Cook brand and legacy will be carried on into the future.

“It is unhappy to know that myself and my different colleagues that fought so onerous to maintain the corporate going will not be a part of this relaunch, however I perceive it will not or would not be the identical.

He says it did “slightly anger” him that the relaunch is so near the anniversary of the collapse.

“I still get upset over the events of just under a year ago. I’m sure a lot of my other colleagues do to,” Scott says.

However, he needs the brand new agency “all the success in the world and I do hope one day I may be able to work for the company again.”


Image copyright Ross Milne

Ross Milne, who labored for Thomas Cook for 12 years, says he is “very annoyed” that Thomas Cook is being relaunched, “especially so close to it being one year after the collapse”.

“[I] don’t want to support the company, and will be using others to book holidays,” he says.


Image copyright Betty Knight

Betty Knight was cabin crew for 12 years.

She says: “Although it was a great shock and devastation to everyone at the airline when the Thomas Cook group collapsed, and took the highly profitable airline with it, I know Thomas Cook Airlines would have their workforce back in heartbeat in just about every area of the company.

“They have been nice to work for, to travel with they usually have been such a liked British Institution.

“It wasn’t fair or right what happened, so many people were badly affected, let down or inconvenienced.

“But if Thomas Cook slowly and absolutely might rise once more, adapt, change and develop into the brand new circumstances we discover ourselves in, I do know that this difficult time would have been a glitch, a hiccough within the astonishing 178-year legacy that many can be delighted to see proceed.

“My uniform could be ironed and on in a couple of hours, as would that of thousands of my former colleagues. I wish Fosun well.”


Image copyright Amy Hinch

Amy Hinch was a Thomas Cook retail enterprise companion.

She says: “For me, I think it’s amazing that it’s relaunching and there’ll be a creation of more jobs from a UK perspective, however I can’t help but feel the name and brand are a little tarnished.

“I’ve seen feedback from most of the people round ‘I will not be reserving with them, they owe me a vacation from after they collapsed’.

“[It’s] sad that the launch is so close to the anniversary, but it is what it is. I wish the business well.”


Bookings for the brand new model of Thomas Cook shall be on-line solely with out plane, resorts or outlets.

Wholly owned by China’s Fosun Tourism Group, the corporate is licensed by the CAA and is Atol-protected.

The firm collapsed final September beneath £1.7bn of debt, and greater than 150,000 stranded holidaymakers needed to be introduced home.

Fosun paid £11m for the Thomas Cook emblems, web sites and social media accounts.

The new enterprise mannequin shall be constructed on commissions collected from flight, lodge and rent automobile transactions.

The web site begins promoting packages on Wednesday, to vacation locations on the federal government’s secure travel hall listing.

Half of the employees shall be former Thomas Cook staff which were re-hired by Fosun.

That consists of lots of the senior workforce, and technical and buyer help.

Staff are at the moment working from home. The firm had employed an workplace house, however has discovered that as an internet firm launching within the midst of the coronavirus pandemic, home working proved a greater possibility.

The travel and tourism business has been hit onerous by a coronavirus collapse in commerce.

Britain’s Hays Travel, which purchased the majority of Thomas Cook’s High Street retailers and took on many ex-staff, is reducing almost 900 jobs.

And Tui, Thomas Cook’s largest rival earlier than the collapse, obtained €1.2bn (£1bn) in help from the German authorities.