Menon clarified that in taking over the Executive Chairman role, he has not assumed a new position but is refocusing his efforts on group-level strategy and harmony. This will include a greater external presence as the company’s representative. The conversation also reflected on TCI’s swift response during the Covid-19 pandemic. Significant cost-cutting, including a 50 per cent reduction, helped the business weather the crisis. Workforce productivity was also boosted through technology upgrades completed remotely.
Navigating change: Insights from Madhavan Menon on Thomas Cook India’s transformation amidst cost-cutting
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